Frequently Asked Questions
Your Questions Answered. Your Readiness Starts Here.
π‘οΈ General Questions
1. What is Blackout Preppersβ mission?
Blackout Preppers exists to help families, communities, and organizations stay prepared before emergencies happen. We focus on practical, affordable, and purpose-driven preparedness solutions.
2. What types of products do you offer?
We offer emergency survival kits, first aid supplies, power and lighting gear, water filtration equipment, food preparedness tools, and educational resources.
3. How do I choose the right survival kit?
Your environment, household size, and risk exposure determine which kit you need. We offer kits for homes, workplaces, vehicles, and travel.
4. Do you offer emergency preparedness guides?
Yes β our blog provides expert guides, checklists, and practical survival insights.
π¦ Ordering & Shipping
5. How do I place an order?
Add items to your cart and check out using our secure Shopify checkout.
6. Do you ship internationally?
At this time we ship within the United States only.
7. What are your shipping costs and delivery times?
Most orders ship within 2β5 business days. Many products include Free Shipping within the Continental USA.
8. Can I track my order?
Yes β you will receive a tracking number via email once your order ships.
π§° Product-Specific Questions
9. Whatβs included in your survival kits?
Each listing shows the full breakdown of kit components β from first aid to tools, lighting, hydration supplies, and more.
10. Do you offer bundles or multi-kit deals?
Yes β we offer bundle deals, multipacks, and seasonal promos.
11. Are your products suitable for government or agency use?
Yes β many items meet emergency management standards, and we support contract and bulk purchasing.
π§ Returns & Support
12. What is your return/refund policy?
Most unused items may be returned within the designated window. Contact support for details by product.
13. What if my order arrives damaged?
Take photos of the packaging and item and contact us immediately for fast resolution.
14. How do I contact customer support?
Email: GetReady@BlackoutPreppers.com
β οΈ Prepping & Safety
15. How do I prepare for a blackout?
Start with water, non-perishables, first aid, flashlights, backup power sources, and communication tools.
16. What should every household have?
At minimum: a first aid kit, flashlights, batteries, food, water, sanitation items, and a communication device.
17. Do you offer checklists or downloads?
Yes β our blog includes free guides and downloadable planning tools.
ποΈ Government Solutions
18. Do you supply government agencies?
Yes β we supply emergency equipment to federal, state, county, municipal, health, and public safety agencies.
19. Can you support bulk purchasing?
Yes β we support agency procurement workflows, bulk pricing, and contract purchasing.
20. Do you accept purchase orders?
Yes β eligible agencies may submit POs directly.
21. Are you registered for government procurement?
Yes β our identifiers include:
DUNS Number: 115591779
Additional compliance documentation available upon request.
22. Do you support emergency deployments?
Yes β we offer accelerated logistics during declared emergencies.
23. Do you provide quotes or bid responses?
Yes β we provide formal quotes, bid packages, and capability statements.
24. Can you customize kits for agencies?
Yes β we create custom kits for field operations, shelters, CERT programs, hospitals, and more.
25. Government contact information
Email: GetReady@BlackoutPreppers.com
Phone: 888-807-3239
π Accounts & Policies
26. Do I need an account to order?
No β but having an account helps with tracking and faster checkout.
27. Is my information secure?
Yes β we use encrypted checkout and industry-standard security practices.
28. Where can I find your store policies?
All policies are linked in the footer of our website.
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